The Toll on Hotline Workers
Belinda Mosby, a dedicated worker at a 988 Suicide and Crisis Lifeline center, started experiencing nightmares and panic attacks due to the overwhelming distress of callers.
Increasing Demand and Worker Shortages
The Biden administration’s launch of the 988 hotline aimed to improve the national suicide prevention network. However, workers like Mosby are leaving their jobs due to burnout, with turnover rates on the rise nationwide.
Undertrained and Overwhelmed
Operators like Clara Rodriguez struggled with limited training and long hours, feeling unprepared to handle the diverse mental health challenges callers presented. The lack of adequate training is contributing to burnout and turnover among hotline staff.
Facing Personal Struggles and Tough Decisions
Mosby, Rodriguez, and others have grappled with anxiety, panic attacks, and nightmares, ultimately leading some to leave their jobs. Despite the challenges, the 988 hotline remains a crucial resource for those in need of mental health support.
